Bandwidth lays out its full robocall and contact-center fraud stack

Bandwidth has published a comprehensive rundown of how it fights illegal robocalls, scam calls, toll fraud, and spam across its network. The post opens with the FTC’s tally of more than $12.5 billion in consumer fraud losses in 2024 — up 25% year over year, with phone calls the second-most-reported contact method — and frames fraud mitigation as “a core part of what we do,” not a seasonal effort.

The piece is most useful as a current statement of where a tier-one CPaaS carrier sits on call trust. Bandwidth notes it implemented STIR/SHAKEN in December 2019, has supported the signing of billions of calls, and — citing a Pindrop study — delivers STIR/SHAKEN data on 86% of inbound calls, more than other carriers. It pitches a consolidated Trust Services Suite at the carrier layer, folding inbound Call Verification, spam-label remediation, and branded calling into one stack rather than the multi-vendor patchwork enterprises have lived with.

It’s vendor marketing, but the framing is the interesting part: authentication, branding, and reputation remediation are increasingly sold as a single carrier-layer bundle instead of three point solutions. That consolidation — trust as a product line, owned at the network layer — is the trend worth watching.